Gurugram flat owner alleges lift access cut at M3M Trump Towers

A resident of M3M Trump Towers in Sector 65, Gurugram, has publicly accused the developer and building management of confining his family by disabling lift access to his floor. Varun Suhag, who says he owns flat 36C on the 36th floor, made the claim on X on Sunday, 1 November 2026. He tagged the Haryana Chief Minister's Office, Haryana Police and Gurugram Police in the post. The allegations have not been tested before any authority, and no finding has been made.

What the resident alleges

Mr Suhag says the lift call button for his floor was disabled, so his family had to call the helpdesk each time they needed the elevator, sometimes waiting 30 to 40 minutes. He also says delivery personnel, guests, personal vehicles and household goods were stopped from entering the complex. He cites his elderly mother, who has a heart condition, and his one-year-old child, and argues that delays in reaching the lift could be dangerous in a medical emergency.

On the flat itself, he says he booked a unit in Tower C in 2018 for ₹6.68 crore, completed payment in mid-2025, and was told the project would be ready in December 2024. He says the project ran about 1.5 years late and that he has filed a complaint with Haryana RERA over delayed possession charges. He says he took possession on 27 August 2026 and moved furniture in on 30 October 2026.

He also makes further claims about the unit and building:

• He spent about ₹10 lakh more to make the flat livable.
• The false ceiling was missing, and he questioned how an occupancy certificate was issued.
• Construction work was still going on in the building.
• When he raised the condition of the flat, the management told him, 'Take it or leave it.'
• The lifts shown in CCTV footage do not serve his tower.

The developer's and police response

In a follow-up post, Mr Suhag said the builder had sent technical staff and restored lift access to his floor. M3M's post-sales department declined to comment on the dispute, and no written statement from the company on the lift issue has been reported. M3M India, which describes itself as having launched 66 projects and completed 43, did not respond to the specific allegations.

The station house officer quoted in local reporting said police could not intervene because the resident was allegedly occupying the flat illegally and had not paid maintenance charges. The officer said police could neither forcibly evict him nor direct the builder to restore access. These are police statements, not findings on the merits of the complaint.

What buyers and developers should note

For buyers, the case turns on three questions that are usually settled through RERA and the local authority, not on social media: whether the flat was ready for possession on the date the builder gave, whether an occupancy certificate covered the tower, and whether common services such as lifts are in working order for every owner. Mr Suhag says he will pursue legal remedies if the issues are not resolved. The Haryana RERA case is reported as ongoing, and no hearing or order date has been announced.

Buyers in ready or near-ready towers should check the occupancy certificate for their own tower, confirm which lifts serve it, and keep written records of possession letters, payments and any defect complaints. Developers, for their part, will be expected to put any undertaking on service access in writing. Next, watch for a Haryana RERA hearing listing in the complaint, and for any written response from M3M on the lift and possession issues.